At Vispera, we take software security and protecting your data very seriously. We also recognise the importance of transparency and openness with our community. As such, we’re committed to addressing any security issues that might arise during the use of our products.

For more information, please review the policies on this page

Vulnerability Disclosure Policy
Security Support Policy

Vulnerability Disclosure Policy
Security Support Policy

Last Updated: April, 2024

INTRODUCTION

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us. We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it. We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.

REPORTING

If you believe you have found a security vulnerability, please submit your report to us using the following link email: service@vispera.org. In your report please include:

• Model number on which the vulnerability can be observed
• Title of vulnerability (mandatory)
• Description of vulnerability (this should include a summary, supporting files and possible mitigations or recommendations) (mandatory)
• Impact (what could an attacker do?) (mandatory)
• Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.
• Contact Information. If you would like us to follow-up with you with status reports, please provide us with sufficient contact information, such as contact name and email address, so that we can keep in touch with you. You are not required to provide contact information to submit a report. Please note your contact information will only be used to contact you regarding the vulnerability you reported and will not be used for any other purpose. Your personal information will be protected as described in Privacy Policy (https://vispera.org/privacy-policy/).

At Vispera, protecting your privacy and protecting your data is very important to us. We are committed to giving you control of your information and your data, because it belongs to you. We strive to implement to highest levels of security while giving you transparency.

Please find below, the most recent versions of our End User License Agreement and Data Privacy Policy.

WHAT TO EXPECT 

After you have submitted your report, and if you provide contact information, we will respond to your report within 7 calendar days to acknowledge the receipt of your report and aim to triage your report within 15 working days. We’ll also keep you informed of our progress, including but not limited to:

• Status update of your report.
• Significant new information regarding to your report.
• Changes to existing fix plans.
• Disclosure plans, if any

Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation. We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately. Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.

GUIDANCE

• Break any applicable law or regulations.
• Access unnecessary, excessive or significant amounts of data.
• Modify data in the organisation’s systems or services.
• Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
• Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
• Disrupt the organisation’s services or systems.

Vispera Security Support

Last Updated: April, 2024

INTRODUCTION

We take the growing risk of security threats to our products very seriously. We have long been committed to the ongoing effort to continuously provide security updates for our products. Device models will be supported with security updates for at least 4 years from their launch day.

Product Launch Date