Trouble shooting

If your TV does not operate normally or cannot be turned on, please check the following troubleshooting questions. Remember also to check any other connected electronic device, such as DVD or Blu-ray player to pinpoint the problem. If the TV still fails to operate normally, please contact technical support.

The TV does not operate properly

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The TV does not respond when pressing any buttons

  • The TV may freeze up during use. Disconnect the power cord from the power socket for a few minutes. Reconnect the power cord and try to operate it again as usual.

TV cannot be switched on

  • Check that the TV is connected to the power
  • Make sure all connected AV devices are switched off before switching on your TV.

The remote control does not work

  • Check to see if there are any objects between the TV and the remote control causing an obstruction. Ensure that you are pointing the remote control directly at the TV.
  • Ensure that the batteries are installed with the correct polarity (+ to +, – to -).
  • Install new batteries.

Power is suddenly turned off

  • Check the power of the TV. The power supply maybe interrupted.
  • Check if the sleep timer is set.
  • Check whether the Auto Standby is activated.

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The audio function does not work

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Picture OK but no sound

  • Press the VOL +/- buttons.
    Sound muted? Press the MUTE button.
    Try another channel. The problem may be caused by the broadcaster.

No output from one of the speakers

  • Adjust the Balance settings in the AUDIO menu.

Unusual sound from inside the TV

  •  A change in ambient humidity or temperature may result in an unusual noise when the TV is switched on or off and does not indicate a fault with the TV.

No sound when connecting HDMI

  • Check if the input source is HDMI1/HDMI2/HDMI3.

Audio noise

  • Keep the RF coaxial cable away from the other connected cables.

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Password

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Lost password

  • Select the SET Password setting in the LOCK menu, then enter the following master password “8899”. The master password clears your previous password and allows you to enter a new password.

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There is a problem in PC mode

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The signal is out of range (invalid format)

  • • Adjust the resolution, horizontal frequency, or vertical frequency.

Vertical bar or stripe on background and Horizontal Noise and Incorrect position

  • Use Auto or adjust clock, phase, or H/V position.

Screen colour is unstable or show a single colour

  • Check the signal cable.
  • Reinstall the PC video card.

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